📝 2. Refund & Return Policy

Effective Date: [Insert Date]

At Halernts, your privacy and trust are our top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, create an account, or make a purchase. By using our services, you agree to the terms described below.

1. Information We Collect

We collect the following types of information to process your orders and improve your shopping experience:

1.1 Personal Information

    • Full name

    • Phone number

    • Email address

    • Delivery/shipping address

1.2 Payment Information

All payments are processed securely through our trusted payment gateway.
We do NOT store or have access to your credit or debit card numbers.

1.3 Technical & Device Information

    • IP address

    • Browser type and version

    • Device identifiers

    • Browsing activity on our website

This helps us maintain security, optimize performance, and enhance customer experience.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Order processing and delivery

  • Sending order confirmations, updates, and invoices

  • Providing customer support

  • Sending promotional updates, only if you choose to subscribe

  • Improving website performance, security, and usability

We do not use your information for any purpose unrelated to your shopping experience.

3. Data Security

We use strong technical and administrative safeguards to protect your data, including:

  • Encrypted connections (SSL)

  • Secure servers

  • Restricted access to personal data

  • Industry-standard security practices

Only authorized staff members are allowed access to personal information when necessary.

4. Sharing of Information

Halernts does not sell, rent, or trade your personal information.

We only share your data with:

  • Delivery and courier partners (for order delivery)

  • Payment processors (for secure transaction handling)

These partners receive only the information necessary to perform their services.

5. Your Rights

You have full control over your personal data. You may request to:

  • Access the information we hold about you

  • Update or correct your personal details

  • Delete your data from our system

  • Withdraw marketing consent at any time

To make a request, contact us at:

📧 info@halernts.com
📞 0707 679679

We aim to respond to all requests promptly.

6. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. The latest version will always be available on our website with a revised effective date.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

📧 info@halernts.com
📞 0707 679679