📝 Refund & Return Policy

Effective Date: [Insert Date]

At Halernts, we prioritize quality and customer satisfaction. Every order is carefully inspected and packaged to ensure it reaches you in perfect condition. Please review our Refund & Return Policy before making a purchase.

1. Eligibility for Refunds or Replacements

We offer refunds or product replacements only under the following circumstances:

  • The package shows severe damage at the time of delivery.

  • The bottle or container has significant leakage or breakage upon receipt.

To qualify, the issue must be directly related to delivery damage.

2. Reporting an Issue

If you receive a damaged or defective product, you must report it within 24 hours of delivery.

Please provide the following for verification:

  • Clear photos or videos showing the damage

  • Your order number

  • A brief description of the issue

You can reach us through:

📱 WhatsApp: 0774 105 548
📧 Email: info@halernts.com

Claims submitted after the 24-hour window may not be eligible.

3. Non-Refundable & Non-Returnable Situations

We are unable to offer refunds or exchanges for the following:

  • Change of mind

  • Dissatisfaction with taste, scent, or personal preference

  • Delayed usage or improper storage

  • Products that have been opened, partially used, or tampered with after delivery

For hygiene and safety reasons, used or opened items cannot be returned under any circumstance.

4. Refund Method

If your claim is approved:

  • Refunds will be processed back to your original payment method, or

  • You may opt for store credit, if preferred

Refunds are typically completed within 7–14 working days after approval, depending on your bank or payment provider.

5. Contact Us

If you have any questions regarding this policy or need help with an order, you may contact us at:

📧 info@halernts.com
📱 0774 105 548